46. Running a fully remote call center with 100 agents, an interview with Donald Spann

In this episode Neel sits down with Donald Spann to look over the pros and cons of the various remote local business models he has tried.

Like Neel, Donald was part of the Launch27 crew, aka the "cleaning company mafia," which came out of a subreddit thread back in 2013.  While Neel has continued to grow his cleaning business, Donald has exited his and iterated around remote local concepts.

Neel and Donald chat about

• How Donald started Vicki Virtual, a fully remote call center service, from observing a pain point that cleaning companies had
• The challenges of running multiple companies at the same time
• The reality that just because competition already exists doesn't mean they are competent (that's opportunity for you!)
• Why Donald would never do Y-Combinator again (despite a successful exit from a business incubated there)

Enjoy the episode, and if you want to learn about the $3B call center industry, which is growing 7% a year, with businesses in the space averaging $2M annually in revenue, check out Donald's course, Call Center Cash, his YouTube channel, or find him on Twitter.